Device FAQs

How often do the devices update?

Once GPS is synced, the devices will transmit their position every 3 minutes. Network congestion and latency may delay updates.

How accurate are these devices?

The devices are accurate to within 3 meters (9 feet).

How long does the battery last?

At the standard 3 minute update interval, a fully charged device will last 16+ hours.

Can I use my own device?

Not yet. We will be opening up a BYOD (Bring Your Own Device) option very soon.

Can I use these devices without AthleteTracks.com?

Yes! These devices operate on the TK-102 protocol and can be reconfigured by sending SMS messages to the device. You will need a SIM chip that supports SMS (text messages) as ours are data only.

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Billing FAQs

How much data do these use?

Very little! At a 3 minute reporting interval, they will typically use 1,400 Bytes an hour, or 1.4KB every 10 hours, or 1.4MB every 100 hours.

How does the billing work?

You purchase credit (in Megabytes) and that credit is deducted as you use it. Full usage statics and charts are available in your dashboard area, along with estimated time left.

Do you offer an unlimited plan?

Sorry, no. Offering an unlimited plan would expose our system to abuse and expensive overage charges to our customers.

Can I use my own SIM chip?

Yes, but we still require a $1 a month "keep alive" fee on the account. Our rates are extremely cheap compared to the cost of a monthly "line access" fee that most carriers charge.

Contact Us

We love hearing from our users, connect with us on social media, or drop us an email.

Athlete Tracks
315 Front Street, Suite 210
Albuquerque, NM 87115
P: (505) 854-4960

AthleteTracks.com was founded to address the need for friends and family to be able to track loved ones during training, providing peace of mind, and safety to the athlete. And with live athlete tracking, race day support crews have more flexibility in planning out their day, making the event even more enjoyable. No more long hours spent standing in the heat waiting. Now supporters have up to the minute tracking!

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